Responsible Gaming

COMMUNITY RESPONSIBILITY

FBM E-Motion is committed to Responsible Gambling.

Remote gambling is a legitimate form of entertainment that is experienced by millions of players worldwide. For most players remote gambling is an enjoyable experience, however, the reality must be accepted that a small percentage of players engaging in remote gambling might have a problem with gambling taking over their life and finances. Being a socially responsible company means taking care of our players, means having a proactive approach to the problems that affect the community. We fully support and proactively promote and advocate the Philippine Code of Practice on Responsible Gaming which aptly states that while gaming is an “enjoyable form of entertainment”,  it can have a negative impact on the Player, his family, and his community when done in excess. This is why we have adopted and are fully committed to the strictest application and enforcement of the following policies:

Restricting Access by Minors or Non-qualified Players.

FBM E-Motion requires new players to go through a KYC process to verify that they are of lawful age in their respective jurisdiction and at least 21 years old and qualified as remote gaming players. Should We have a suspicion of a false declaration or minors attempting to use our services we will further pursue reasonable measures to verify this. Any attempt to violate this restriction, such as misinformation, lying about your age during the registration/members sign-in process, sharing your account with a minor, and other attempts to circumvent this restriction, intentionally or accidentally, will be dealt with accordingly by suspending your account in question and would require further proof and verification of your account name, age, and identity.

FBM E-Motion restricts its advertising, marketing, and promotional activities to minors or any non-qualified Players. In this respect, if we have a suspicion to this extent, we reserve the right to suspend an account and request proof of identity and age from the player to verify compliance with this policy. We also ensure that our advertising, sponsorship, and promotional activity are not targeted at minors or any non-qualified players. We do not allow anybody under the age of 21 or non-qualified players to use our services. This policy is in full compliance and exceeds the requirements of the rules and regulations of the remote gambling authority that oversees and licenses our operation; Philippine Amusement and Gaming Corporation (PAGCOR), Philippines.

We pledge to do all we can but we need your help. What can be done from your end?

You can use child protection software to block remote gambling sites from computers minors might have access to.
There are many free options, such as – Norton, Netnanny, Famisafe, Lifewire, AVG, Cyberpatrol.
Do not leave the computer/mobile devices unattended when you are logged on to our site.
Do not leave the “Save Password” option enabled on any FBM E-Motion login screen.
Create separate profiles for minors on computers/mobile devices so that when they log in they cannot access your information.
If you suspect someone under the age of 21 is registered with us as a player, please contact us immediately.

CONTROLLING COMPULSIVE GAMBLING

Compulsive gambling does not benefit FBM E-Motion. We strive to have a safe, fun environment on Our site. Compulsive gamblers are a problem for their families, friends, and their lives, creating an unstable, unsafe environment. We are committed to detecting and reducing compulsive gambling.

We have a system to track players’ activities, and We are constantly working to design and enforce controls designed to limit gambling patterns that are out of control. While the majority of people do gamble within their means, for some, it can spiral out of control. We strive not only to identify compulsive gamblers but also to help them address their problem and prevent other players from becoming compulsive gamblers.

In order to help you keep control, we would like you to remember the following:

Gambling should be seen as entertainment, address it as if You are paying for entertainment so do not overpay for your entertainment.
Gambling should not be seen as a genuine way of making money.

The games are random, remote games use random game generators to ensure fair play, nobody knows the outcome and the time or the amount of the bet is not affecting the game. The random game generators ensure that there is no pattern or any repeating:

Avoid chasing losses.
Only gamble what you can afford to lose.
Keep track of the time and amount of money you spend gambling.

FBM E-Motion games are based on a pre-set mathematical probability that is not affected in any way by anyone’s lucky charm.

If you feel that way, you need a little break from gambling, please contact PAGCOR directly by using this email address: keepitfun@pagcor.ph or Visit the PAGCOR website.

RAISING STANDARDS WORLDWIDE

FBM E-Motion wants to increase the standards in Our target territories. We are self-imposing standards of utmost responsibility, integrity, transparency, legitimacy, and awareness. We work to raise the bar of integrity worldwide because We believe that operating at the highest standards benefits everyone.

ACCOUNTABILITY AND INTEGRITY

We believe that We are only as good as Our player’s perception of Us. Therefore, the highest level of integrity is the only standard by which We can operate to have Our players have that perception of Us.

PAYOUTS

We are committed to prompt payment of customer cash-out requests.

COMMITMENT TO CUSTOMER SERVICE

At FBM E-Motion, Our highest priority is customer satisfaction. That’s why You can contact Us in various ways. Our highly-trained Customer Service Support Team is available 24 hours a day, seven days a week to offer technical support, aid in dispute resolution, and answer your questions.

GAMING LIMITATIONS

Pursuant to Presidential Decree 1869, as amended by Republic Act 9487, persons under 21 years of age or students of any school, college, or university in the Philippines are not allowed to play in this gaming establishment. Pursuant to Malacañang Memorandum Circular No. 8, the following are not allowed to enter, stay and/or play in this gaming establishment:

Government officials and employees connected directly with the operation of the government or any of its agencies; and Active employees of the Philippine National Police (PNP) and Armed Forces of the Philippines (AFP).
In accordance with the recent policy pronouncement of the President of the Philippines, immediate relatives (i.e. spouse, children, and parents) of government officials are not allowed to play.
FBM E-Motion Players shall not play in open venues such as streets, parks, malls, restaurants, churches or places of worship, markets, and other venues which are in direct and full view of the public.

STRATEGIES ON GAMING.
Here are some strategies You can use to play safe and have fun:

Don’t gamble when you are upset or stressed.
Limit your alcohol intake while gambling.
Know how the games work before you wager.

Set budget and time limits.

There are tools available on many slot machines, mobile, and internet gambling sites to help You monitor your play.

Take frequent breaks.

Move around, get some fresh air, and have something to eat or a coffee.

Only gamble with money you have.

Never borrow money or use money intended for necessities, like rent or food.

Don’t try to win back what you’ve lost.

Gambling is not a way to make money so don’t think of it as a chance to win money for a trip, to pay bills, or to pay off debt.

Stick to your budget.

By leaving your credit and debit cards at home.

Balance gambling with other recreational activities.

If you’re no longer having fun, stop playing.

Don’t depend on “good luck” strategies

They don’t increase your chances of winning.

SOURCES OF FUNDS AND DEPOSIT LIMITS

FBM E-Motion adheres to the Republic Act No. 9160 or the Anti-Money Laundering Act of 2001 and may take steps to verify the source of funds of the Player in relation to this government mandate.

It is part of Our Terms & Conditions policy on responsible gaming to provide the option for players to adjust their maximum deposit limits at any time. To change your deposit limits or to make such a request, please contact Our 24/7 Customer Support Team.

TAXES ON YOUR WINNINGS

The Philippine government, through the Bureau of Internal Revenue, imposes taxes on prizes and winnings. As part of FBM E-Motion’s drive for responsible gaming, but also encourage You to consult with your Accountant or your Lawyer about whether the number of your winnings is taxable or not, and how much to pay if it is taxable; and, arrange for the payment of the appropriate taxes.
We suggest You consult with your accountant or lawyer on how to best deal with your winnings.

TYPE OF EXCLUSION PROGRAMS

SELF EXCLUSION

One can exclude themselves from any gaming establishments operated and regulated by PAGCOR. One may request for an exclusion period of 6 months, 1 year, or 5 years and lifetime.

FAMILY EXCLUSION

One may even exclude their family members such as a spouse, child at least 18 years old, or even their parents. One may request for an exclusion period of 3 months, 6 months, 1 or 3 years.

All exclusion orders shall take effect in all PAGCOR-operated and regulated gaming facilities. Once the PAGCOR Exclusion Form is fully accomplished, submit it inside a sealed long-sized brown envelope with the following written on it:

“APPLICATION FOR EXCLUSION ORDER”
Gaming Licensing and Development Department 12th Floor |
PAGCOR Main Corporate Office IMET BPO Tower, CBP-1A Metropolitan Park, Roxas Boulevard, Pasay City | Contact No.: 755-3904

EARLY SIGNS OF POSSIBLE GAMBLING PROBLEM

Feeling unhappy, anxious, frustrated, or worried about your gambling behavior.
Continuously thinking or speaking too much about gambling.
Gamble with the hope to recover from the losses.
Experiencing extreme highs from wins and extreme lows from losses.
Finding it difficult to control or stop gambling.
Emotional instability.
Asking for money, selling things, committing (or considering committing) criminal activity to obtain money for gambling.
Having increased debt, unpaid bills, or other financial troubles because of your gambling.
Gambling to escape personal problems or to relieve feelings of anxiety, depression, anger, or loneliness.
Neglecting family or household responsibilities because of gambling.

CUSTOMER SERVICE TEAM

At FBM E-Motion, We make sure our Player’s well-being comes first by providing them with a safe and secure online gaming environment, and to ensure all of these, Our friendly and accommodating Customer Service Team is always within reach via email [csupport@fbmemotion.ph] and live chat to address your concerns.

Apart from live chat and email support, We created a HOTLINE, a landline number, which specifically has one purpose: to be available for any Players, who feel that they need immediate help in relation to their gambling habits. This phone number is available 24/7.

HELP CENTRE

FBM E-Motion follows the guidelines of institutions dedicated to addressing the social impact of gambling. To help players gamble responsibly, we commit to working with these institutions to develop responsible policies and practices:

Life Change Recovery Center
Dr. Randy Misael S. Dellosa
105 Scout Rallos Street, Kamuning Brgy. Sacred Heart, Quezon City
Telephone numbers: (02) 415-7964 / 415-6529
Website: http://www.lifechangerecoverycenter.com

Bridges of Hope Drugs and Alcohol Rehabilitation Foundation, Inc. Headquarters
364 Aguirre Avenue, Phase 3, BF Homes, Parañaque City, Metro Manila
Tel. No. (02) 622-0193
New Manila Branch 12 Orestes Lane, Mariposa Street
Tel. No. (02) 502-0600; (0917) 856-0623
Email: help@bridgesofhope.ph